We will happily accept the return of your purchase under the following circumstances.

1. We offer a full refund for 'Buy It Now' units purchased in our eBay store, providing they are returned unused, in original condition and in original packaging within 14 days of purchase. We will only issue refunds to the original Paypal account.
1a. The cost of the return delivery charge under these circumstances is to be paid directly by the customer.
1b. The item must be returned via a trackable method i.e. Royal Mail special delivery etc.
1c. We reserve the right to charge a handling fee of 15% for any returned item which does not comply with the above conditions.

2. In the unlikely event that your product develops a manufacturing fault in its 12 month warranty period we will repair your item free of charge or replace it at our discretion.
2a. The cost of the return delivery charge under these circumstances is to be paid directly by the customer.
2b. The item must be returned via a trackable method i.e. Royal Mail special delivery etc.
2c. The unit will be returned free of charge

In all cases please contact Castle Group Ltd on +44 (0)1723 584250 or ebay@castlegroup.co.uk before returning items.