Returns Policy Ordered by Mail Order or Internet Order
Goods which have been purchased from us may be returned to ourselves for credit/refund or exchange within 30 days of receipt.
Goods have to be in a resalable condition when returned.
Please notify us before returning goods either by phone on 01723 584250 or by e-mail at firstname.lastname@example.org.
Please address all parcels to:
Castle Group Ltd
Scarborough Business Park
Please include a copy of the original receipt.
Goods supplied incorrectly/damaged must be notified within 7 working days using the contact details above.
It is recommended that goods are returned by recorded/insured delivery as we cannot accept responsibility for undelivered/damaged returned goods.
We are not responsible for any return postage costs unless the item/s are incorrect/damaged or faulty upon delivery.
We may accept returns outside of the 30 day period however there may be a re-stocking fee applicable. This will not exceed 20% of the invoice total.