Returns Policy

Returns Policy Ordered by Mail Order or Internet Order

Goods which have been purchased from us may be returned to ourselves for credit/refund or exchange within 30 days of receipt.

Goods have to be in a resalable condition when returned.

Please notify us before returning goods either by phone on 01723 584250 or by e-mail at

Please address all parcels to:
Castle Group Ltd
Salter Road
Scarborough Business Park
North Yorkshire
YO11 3UZ

Please include a copy of the original receipt.

Goods supplied incorrectly/damaged must be notified within 7 working days using the contact details above.

It is recommended that goods are returned by recorded/insured delivery as we cannot accept responsibility for undelivered/damaged returned goods.

We are not responsible for any return postage costs unless the item/s are incorrect/damaged or faulty upon delivery.

We may accept returns outside of the 30 day period however there may be a re-stocking fee applicable. This will not exceed 20% of the invoice total.

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Tel: 01723 584250
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