Privacy Policy

This information is provided to set out our privacy policy which will govern the way in which we process any personal information that you provide to us.

The proprietor and operator of the Castle Group websites and the services offered via the sites (the “Service”) is Castle Group Ltd, a company registered under the laws of England, whose registered office is Salter Road, Scarborough Business Park, Scarborough, North Yorkshire, YO11 3UZ (“we,” “us,” “our” or “Castle Group”). Castle Group can be contacted via the contact section on the Website or by writing to our registered address.

By accessing any of our websites you must accept the terms and disclaimer set out in the information below. If these are not accepted in full then you do not have permission to continue to access the contents of any Castle Group website.

Data Processing

To help with any enquiries, correspondence or process an order request we will need to collect certain data from you. This may include, but not be limited to, your name, email address, postal address, telephone number or banking details. This information will be used for processing any transactions authorised by you with us, provide marketing information or contacting you for the purposes of customer research. All data is processed by us, except in cases where we use third-party services for purposes favourable to providing an improved service to you (for example, using a third-party email system to distribute marketing information).

Data Security

We have security policies, rules, systems and technical measures in place to protect your personal data from unauthorised access, theft, improper use, unauthorised destruction or accidental loss. Your privacy is of the highest importance to us, and we promise never to share or sell your personal details to any unauthorised outside company.

Your Right to Access Information

You may ask us about any information we currently store about you and request that data be destroyed if required. You can contact us at for details and a copy of the personal data we hold. We may ask for proof of identity before releasing that information and reserve the right of refusal to provide information if identity cannot be established.

Use of cookies throughout Castle Group owned websites

Castle Group is committed to protecting your privacy while not trying to hinder your use of our websites. However, under the amendment of EU Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws we are required to inform you of data we collect when you visit one of our websites and to give you the option of what data we collect.

To improve the service and the Website, Castle Group may use a device known as a ‘cookie’. Cookies are a means by which information relating to your Internet activity (such as whether you have visited the Website before) is recorded on your hard drive and used by us to improve the Website and the services and services available to you.

These cookies are used for 3 reasons.

  1. In eCommerce, such as with, to allow you to add products to the shopping cart for purchase.
  2. To allow you the opportunity to share our content and product information on social networks.
  3. To totally anonymously monitor your usage of our websites to help us improve our services and enhance your experience, e.g. to help with product and information services or to ensure that the website operates in a manner which you would expect.

Use of cookies is integral to the operation of the Website and if you disable cookies the Website will not function correctly on your computer.

Disclaimer of Warranty and Liability

Any information, details or prices on our websites may not be current, complete or accurate or a full representation. We have no liability whatsoever in respect of how you choose to use such information. It is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

We make all reasonable effort to ensure our websites are free from viruses and malware. We cannot ensure our sites haven’t been compromised and accept no liability for any viruses or infected files you may download. All warranties, express or implied, statutory or otherwise are hereby excluded.

These terms and this disclaimer and any claim based on the use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.

a part of the Castle Group of websites

Tel: 01723 584250
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